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Contribution of the analysis of technical efficiency to the improvement of the management of services

López-Berzosa, David and De Pablos-Heredero, Carmen and Fernandez-Renedo, Carlos (2015) Contribution of the analysis of technical efficiency to the improvement of the management of services. DYNA, 82 (191). pp. 176-182. ISSN 2346-2183

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Resumen

The technical efficiency measures the ability that a system offers at maximizing the result restricted to budgetary restrictions. This article offers formal methods to quantify the technical efficiency in health systems and the influences of organizational structures and internal processes in the observed technical efficiency are also analyzed. The empirical analysis is focused on the quality of donation and transplant services. The results show a positive relationship between the levels related to quality indicators and the observed technical efficiency in the donation and transplant units of the 11 analyzed hospitals. This way it is possible to conclude that high levels in the quality indexes are a necessary condition to reach an increased level of the service offered.

Tipo de documento:Artículo - Article
Palabras clave:health services, technical efficiency, Baldrige indicators, donation, transplant, quality, service, processes.
Temática:6 Tecnología (ciencias aplicadas) / Technology > 62 Ingeniería y operaciones afines / Engineering
Unidad administrativa:Revistas electrónicas UN > Dyna
Código ID:59039
Enviado por : Dirección Nacional de Bibliotecas STECNICO
Enviado el día :31 Oct 2017 17:20
Ultima modificación:27 Noviembre 2017 22:06
Ultima modificación:27 Noviembre 2017 22:06
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